OnCall Health - Notice history

All systems operational

Notice history

Jan 2022

Unable to join secure video appointments
  • Resolved
    Resolved

    After carefully monitoring, difficulty with joining secure video appointments has since been resolved. The official resolution time is 12:00 PM (EST). Should there still be issues, our support team stands by to assist.

  • Monitoring
    Monitoring

    Most users having difficulty should now be able access their appointment. Secure Video connections are beginning to resolve, as our development team monitors closely. It is recommended to refresh the page, logout and log back in to access your appointment. Should there still be issues, kindly chat with our support team.

  • Identified
    Identified

    Our development team is currently investigating an issue impacting the ability for some clients to join their video appointment using the Secure Video Client. Customers using our Zoom for Healthcare integration are not impacted and can continue to join their online appointment as normal.

Dec 2021

🚨 Technical Support is Temporarily Unavailable
  • Resolved
    Resolved

    ZenDesk is slowly restoring service, and our support team is coming back online! We are working to attend to all customer requests received while we were away.

  • Monitoring
    Monitoring

    Due to an AWS (Amazon Web Services) hosting outage, our customer support tool ZenDesk is currently down. This tool is used by our Customer Experience team to offer support through a variety of channels. At this time phone, email, live chat, SMS, & our support website may be experiencing issues. We will do our best to get back to all client requests as soon as access is restored to the ZenDesk tool by our third party partner.

Nov 2021

No notices reported this month

Nov 2021 to Jan 2022

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